Privacy Policy

Introduction

Techtroop Solutions Pvt Ltd ("Techtroop", "we", "us", or "our") is committed to protecting the privacy and security of the information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at techtroop.tech or engage with our enterprise ServiceNow consulting services.

By accessing our website or submitting information through our contact forms, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website.

Information We Collect

We collect information you voluntarily provide when you submit our contact forms, including your name, work email address, company name, and area of interest. This information is used solely to respond to your enquiry and facilitate initial consulting discussions.

We may collect non-personally identifiable information through B2B analytics tools, including pages visited, time spent on site, referring URLs, browser type, and general geographic region. This data is aggregated and anonymised and is used exclusively to improve the quality and relevance of our website content.

We do not collect sensitive personal information, payment card data, or any information from individuals under the age of 18. Our services are directed exclusively at enterprise business professionals.

How We Use Your Information

Information collected through our contact forms is used to respond to enquiries about our ServiceNow consulting services, including ITSM & ITOM implementation, Managed Services, Build-Operate-Transfer (BOT) engagements, and Custom ServiceNow Development.

We may use your work email address to send follow-up communications related to your specific enquiry, share relevant case studies or service information, and schedule discovery calls with our certified ServiceNow architects. We will not send unsolicited marketing communications without your explicit consent.

Aggregated, anonymised analytics data is used internally to understand how enterprise visitors engage with our content, optimise our service pages, and improve the overall user experience. This data is never sold or shared with third parties for marketing purposes.

Data Sharing and Disclosure

Techtroop does not sell, trade, or rent your personal information to third parties. We do not share your information with advertising networks, data brokers, or any external parties for commercial purposes.

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, such as email delivery services and website hosting providers. These providers are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.

We may disclose information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Techtroop, our clients, or the public.

Data Security

Techtroop implements industry-standard technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS with TLS encryption, and access to collected data is restricted to authorised personnel only.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you submit information at your own risk.

In the event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities in accordance with applicable data protection laws.

Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, request deletion of your information, and withdraw consent for communications at any time.

To exercise any of these rights, please contact us at info@techtroop.tech. We will respond to all legitimate requests within 30 days.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website following the posting of changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Techtroop Solutions Pvt Ltd, Secunderabad, Telangana, India. Email: info@techtroop.tech.